69: Innovation and exploration in legal enterprise search at Orrick

Summary

Scott Mortenson, a knowledge architect at law firm Orrick, discusses the implementation of enterprise-wide search. The firm, which deals with a large volume of documents, sought a solution that could handle documents, databases, and integrate with other systems. Mortenson's previous experience with implementing search helped in the decision-making process.

The firm wanted to create a powerful and discoverable search system for its users.
They utilized an open source front end and Microsoft's SharePoint search to provide a search solution for millions of documents and assets.
The goal was to find similar work done in the past, improve the quality of work, and gain a competitive advantage.
The firm faced challenges in connecting with internal data sources easily and managing the growing amount of information and geographic spread of employees.
They aimed to deliver a high-quality search application for their users, learning from previous experiences.
The team measured the impact of the new interface and found positive results in terms of improved work product and user satisfaction.
The integration of the open-source front end into their intranet required effort due to conflicts with CSS and JavaScript classes.
The firm looked to popular internet companies like Google and Facebook for insights on user search behavior and evolution.
Users are using their search system twice as much as before.
The team used BA Insight tools, such as Smart Hub and auto classifier, and is excited about the impact of intelligent tools like AI and machine learning on their data sets.
The challenge was to build a single search solution that meets everyone's needs in the firm, despite the nuances and differences in responsibilities and goals.
The team faced challenges in designing a single solution that meets the different needs of various internal departments and external clients.
The users were eager to use the search application as it helped them find information quicker and easier, resulting in time savings.
Building trust in the system was also a significant win.
The speaker emphasizes the importance of efficiency and effectiveness, and highlights the need for a strong team with diverse skill sets.
The user experience is also emphasized, with the advice to prioritize the needs and wants of the users.
The speaker discusses the challenges and opportunities of their latest search application and emphasizes the importance of efficiency and effectiveness.
They also highlight the significance of discoverability in expanding the users' world seamlessly and promoting better data management within the organization.

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